Onboarding Specialist Job at Hire Integrated, Palo Alto, CA

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  • Hire Integrated
  • Palo Alto, CA

Job Description

Job Title: Onboarding Specialist

Location: In-office (Palo Alto, CA)
Reports to: Manager of Onboarding

What You Will Own (Responsibilities)
  • Guide new customers through implementation, training, and early adoption of an AI-powered communication platform.
  • Manage the full customer lifecycle from post-sale to early post-live.
  • Collaborate cross-functionally with Operations, Product, Support, Engineering, and Customer Success teams.
  • Engage in both external client communication and internal team coordination.
  • Focus on continuous process improvement and building strong customer relationships.
  • Define success by delivering efficient deployments and driving high customer satisfaction.
What You Will Need to Accomplish the Job (Minimum Qualifications)
  • Lead onboarding sessions tailored to each customer's business goals.
  • Manage the full post-sale onboarding lifecycle: account creation, configuration, testing, training, deployment, and early post-live support.
  • Collaborate cross-functionally to resolve escalations and improve processes.
  • Build strong client relationships and provide education on platform best practices.
  • Develop documentation and contribute to the onboarding knowledge base.
What Will Make Us Love You (Preferred Qualifications)
  • Self-starter with a growth mindset.
  • Empathetic and intuitive communicator.
  • Comfortable navigating technical software environments.
  • Strong presentation and storytelling skills.
  • Collaborative and detail-oriented.
  • Passion for AI/tech and improving the customer experience.

Job Tags

Work at office,

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