Job Description
Team: Supporting the plan sponsor station within net benefits-the clients that hire us to manage their benefits, this is the portal that is used. Build a relationship with their design partner that carves out the relationship with their experience-communicate to build toward collaboration. 2 things to succeed on his team-curiosity and kindness(not be afraid to ask questions) The role: its an independent role on a closely knit team.
Nice to have: Figma Familiar with AI platforms-not required Want candidates that work in the UX space, creating websites and/or mobile apps. Writers from the advertising/creative side who have digital experience would also be qualified for what we need. Additionally, learning experience design/instructional design skills are pretty transferable.
UX Writer/ Content Strategist
As part of the User Experience Content team, you'll help shape the language for some of the most visited digital experiences in financial services-including Fidelity.com, NetBenefits.com, and our flagship mobile app. Our team connects users with the right Fidelity products and services by crafting clear, engaging, and purposeful content.
Hybrid role requiring you to be local to Boston, MA, Smithfield, RI or Jersey City to work at every other week.
The candidate we're looking for has a few years of writing experience and is looking to deepen their skills in UX writing while developing content strategy skills, all within a supportive, collaborative environment.
Day to day, you'll collaborate closely with UX designers, UX researchers, product managers, marketing teams, and compliance teams to create cohesive user-centered experiences. The content you'll create helps guide customers through complex financial topics and complete tasks, all while feeling confident in their decisions. You'll contribute to projects from concept through execution, helping ensure our content is user-centered, consistent, and aligned with business goals.
Write and edit UX copy for web and mobile experiences, including navigation, user flows, and transactional content.
Translate complex financial concepts into clear, conversational language.
Contribute to content strategy efforts, including voice and tone, personalization, content mapping, information architecture, and sitemap development
Use data, research, and customer feedback to iterate and improve content over time.
Ensure content meets accessibility, legal, and brand standards.
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