Job Description

We’re Hiring!

Customer Service Manager (Billing and Rebate) – North America

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)

FUNCTION: Product Supply

LOCATION: Cary, North Carolina

TYPE: Permanent

Role Seniority : Managerial

GET TO KNOW YOUR AREA:

The Customer Service Manager (Billing and Rebate) - North America will lead the Order-to-Bill process for North America, overseeing order creation, allocation, delivery coordination, billing accuracy, claims resolution, and ERP execution. This role acts as a central hub between customer service, logistics, and finance, ensuring seamless end-to-end service for all business segments.

YOUR MISSION WILL BE TO:

Order Management & Fulfillment

• Manage order entry, validation, tracking, and system accuracy in D365
• Ensure correct application of pricing, promotions, and substitutions
• Lead product allocation aligned with supply priorities
• Resolve backorders, order blocks, and inventory issues
• Coordinate with logistics for on-time delivery and improved lead times

Billing & Issue Resolution

• Ensure accurate invoicing aligned with contracts and policies
• Resolve credit holds, pricing mismatches, and tax issues with Finance
• Manage adjustments: returns, credit/debit memos, and invoice errors
• Reduce billing cycle delays through process improvements

Process & System Optimization

• Identify and correct root causes of systemic order-to-bill issues
• Drive adoption of digital tools and workflow automation
• Lead continuous improvement initiatives across customer operations

ARE YOU READY FOR THE ROLE?

Main requirements:

• Master’s degree in Business, Supply Chain, Operations, or a related field
• 5+ years in customer service, order management, or supply chain operations, including 2+ years in a people management role
• Experience with pricing, rebates, commissions, or trade terms management
• Hands-on experience with SAP, D365, or similar ERP systems for order and invoice processing
• Deep understanding of the Order-to-Cash (O2C) or Order-to-Bill (O2B) process
• Strong problem-solving and root cause analysis skills
• High comfort level in fast-paced, matrixed environments

Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

We will soon be in touch to let you know the next steps to be taken!

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