Job Description

Administrative Assistant Meineke Auto Repair

We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Mundelein. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.

Key Responsibilities

• Customer Communication
• Keep multiple customers updated on the status of their vehicle repairs.
• Handle incoming phone calls and in-person inquiries with professionalism.
• Respond to customer complaints with empathy, patience, and solutions-focused communication.
• Operational Support
• Assist in managing daily shop operations as directed by the Store Manager.
• Receive, log, and organize incoming parts deliveries.
• Process returns of unused parts and maintain proper records.
• Order shop supplies and ensure adequate inventory levels for smooth operations.
• Team & Store Success
• Support the shop team by coordinating administrative tasks and reducing bottlenecks.
• Step in to help with other duties as needed to ensure store goals are met.
• Maintain a professional, positive presence that represents the Meineke brand.

Qualifications

• Previous administrative, customer service, or office support experience (automotive industry experience a plus).
• Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
• Highly organized, with the ability to manage multiple tasks and priorities.
• Basic computer skills (MS Office, point-of-sale systems, or similar).
• Reliability, punctuality, and a proactive "do what needs to be done" attitude.

Compensation & Benefits

• Annual salary: $50,000 to $55,000 depending on experience.
• Competitive hourly wage based on experience.
• Opportunity for advancement within a growing automotive repair business.
• Employee discounts on auto repair services.
• Supportive team environment.

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