Job Description

Careers by Empowering Futures, Building Communities

Imagine going to work each day knowing that your efforts positively impact individuals and communities. As a global movement and the nation’s leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility, the YMCA of Greater San Francisco offers more than just a job—we offer a career with a future and the opportunity to make a lasting difference in your community. At the Y, you can uncover your passion and build a lifelong career addressing some of the nation’s most pressing social issues.

Our Organizational Culture

At the YMCA, we are committed to demonstrating values that aim to building strong communities where you can Be , Belong and Become. With Truth & Courage , we strive to understand and act on individual and societal truths. We ensure a safe and inclusive environment with Authenticity & Accessibility , allowing everyone to participate according to their needs. Our approach is Dependable & Creative , as we respond to community needs through strong partnerships. Above all, we embody Dignity & Empathy , treating everyone with respect and compassion, and recognizing the inherent dignity in all individuals.

Position Summary

The Wellness Associate fosters a welcoming, inclusive, and safe exercise environment that ensures a clean and efficient workout experience for YMCA members. This role is focused on welcoming, connecting, supporting, and inviting members to be active, while delivering exceptional service to all members and guests. The Wellness Associate assists members in accessing available resources within the branch and provides information about wellness offerings. The individual is expected to maintain a comprehensive understanding of the facility, programs, and activities, and provide service while ensuring a safe and respectful environment for all members and staff.

Job Responsibilities

Member Engagement & Support

• Create a welcoming, inclusive, and safe exercise environment that ensures a clean, efficient, and positive workout experience for YMCA members.
• Provide equipment orientations to new members or adults interested in learning the general functions of fitness equipment, ensuring accessibility for all.
• Deliver youth orientations to new members (ages 10-17) to ensure awareness of safety guidelines and proper use of fitness equipment, fostering a safe environment for young members.
• Connect members with available wellness offerings, resources, and services, ensuring all members have equal access.
• Maintain cause-driven communication and role model positive behaviors for members and staff, creating an inclusive and supportive atmosphere.
• Model cause-driven communication with members, demonstrating nurturing, genuine, determined, hopeful, and welcoming behaviors.

Safety & Facility Management

• Ensure members are in compliance with any current health and safety protocols, including COVID-19 guidelines, to maintain a safe and respectful space for all.
• Maintain a clean, safe, and accessible wellness floor by monitoring fitness equipment and ensuring all areas are ready for use by members.
• Support facility cleaning during downtimes, ensuring the environment remains clean and welcoming for all members.
• Assist with the setup and breakdown of equipment for group exercise classes, ensuring accessibility and safety for all participants.

Administrative & Operational Support

• Utilize relevant member management and appointment scheduling software to efficiently support member needs.
• Track member notes and progress using required software systems, ensuring accuracy and confidentiality.
• Confirm member reservations (if applicable) to ensure a smooth and organized experience.

Training & Professional Development

• Complete equipment orientation training within 2 weeks of employment to ensure proficiency in all required tasks.
• Attend staff meetings and training sessions as required, contributing to continuous learning and improvement within the team.
• Available to provide additional support to member services as needed, contributing to a team-oriented environment.
• Assist with team initiatives and collaborate to enhance the member experience and facility operations.

Qualifications

• High school diploma or equivalent
• 6+months of customer service experience or equivalent
• Knowledge of health, nutrition, and/or fitness principles

Preferred Qualifications

• Bilingual in Spanish, Cantonese, Mandarin or other languages.

Work Environment & Physical Demands
The Wellness Associate primarily works indoors in a fitness center or wellness space, with occasional outdoor tasks based on program needs or special events. The role requires the ability to stand, walk, and move throughout the facility for extended periods. Physical demands include the ability to lift and carry up to 50 pounds, as well as setting up, handling, and maintaining fitness equipment. The position requires frequent interactions with members in various areas, such as the wellness floor, gymnasium, and group exercise spaces.

The Wellness Associate is expected to maintain a clean, safe, and inclusive environment, which may involve cleaning tasks during downtimes. The role also requires responding quickly and effectively to emergency situations. The Wellness Associate should be comfortable working in a fast-paced environment, ensuring safety protocols are followed while providing excellent service. Some tasks may involve exposure to varying temperatures or weather conditions when working outdoors for extended periods. The position requires stamina, mobility, and the ability to assist members and perform facility upkeep as needed.

Disclaimers

• Must successfully complete a background screening, including criminal and employment verification. Some positions may also require a credit check.
• All duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA of Greater San Francisco promotes an equal employment opportunity workplace, which includes reasonable accommodation for otherwise qualified disabled applicants and employees. Please contact your manager if you have any questions about this policy or these job duties.
• This job description may not be all-inclusive, and employees are expected to perform other duties as assigned by management. Job descriptions and duties may be modified by management as needed.
• Job offers are conditional and contingent upon background clearance. Pursuant to the San Francisco Fair Chance Ordinance and CA Fair Chance Act, we will consider qualified applicants with arrest and conviction records for employment.

Salary Description

The Wellness Associate position offers a compensation range of $19.50 – $24.00 per hour. This rate is based on salary benchmarking for similar roles and is aligned with grant fund approvals and requirements for the position.

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