Job Description

What is Apricot? In healthcare, some of the most powerful tools are the ones that quietly change lives. For decades, home health nurses have been buried in paperwork—spending more than half their time completing forms, instead of caring for patients. This burden drives burnout, shrinks margins, and makes it harder for agencies to thrive under the increasing pressures of Medicare Advantage. At Apricot, we believe software can—and should—do better. Built by home health experts and seasoned product architects, Apricot is designed to streamline home health documentation with speed, and accuracy, freeing nurses to focus on patients while helping agencies expand their capacity. User experience drives everything we do, and this role plays a key part in ensuring our product decisions are grounded in real user insights. Role Overview We’re looking for a UX Researcher to be the connective tissue between our users and our roadmap. You will: Proactively learn in the field (shadowing clinicians, observing office workflows, running interviews, and analyzing replays/surveys) to surface pain points and quality gaps in the live product. Partner with Product & Design to plan and run tests across the lifecycle —from concepts and wireframes through clickable prototypes and shipped features. Lead problem-focused discovery that clarifies needs, de-risks bets, and shapes net-new opportunities. This role is hands-on, user-first, and outcomes-oriented. Your insights won’t sit in a deck—they’ll ship. What You’ll Do Continuous discovery Plan and conduct contextual inquiries, field shadowing, and remote interviews with nurses, schedulers, and office staff. Design concise surveys and analyze product replays/usage patterns to spot friction and regression risks. Concept → prototype → launch Scope objectives and success criteria with PM/Design; select methods (e.g., task-based studies, rapid concept tests, heuristic reviews, un/moderated usability). Run fast, iterative studies on concepts, wireframes, and clickable prototypes; translate findings into next-step design and product decisions. Problem-focused research Frame user problems, map journeys, and identify highest-leverage moments for improvement. Explore solution spaces with lean experiments; help define MVPs and guardrails. Synthesis & storytelling Turn raw data into crisp insights, artifacts, and decisions (briefs, highlight reels, journey maps, opportunity trees). Drive alignment with clear narratives that build empathy and motivate action across Product, Design, Eng, and CX. Research ops & quality Own recruiting plans, screeners, and consent; maintain a rolling panel where appropriate. Establish tidy protocols, templates, and study repositories to keep research searchable and cumulative. Safety, compliance, and privacy Partner with Product/Engineering on PHI-safe practices; ensure appropriate access controls and data handling in all studies. Team collaboration Co-define learning agendas with PMs; prioritize studies by risk and impact. Enable the team: coach non-researchers to run lightweight, methodologically sound tests when speed is paramount. Real-world experience & observation Travel on short 1-3 day trips once or twice per month to observe agencies on-site and experience real-world workflows Join nurses on ride-alongs into patient homes, sit with back-office staff, and watch how they use the app in context. Translate what you see into actionable findings that inform product, design, and training decisions. What Makes You a Great Fit: Proven UX research experience planning and running studies for software products (qual, quant, or mixed-methods) across discovery and evaluation. Method depth across interviews, contextual inquiry/field studies, diary or experience sampling, surveys, heuristic reviews, and usability testing (un/moderated). Synthesis craft —you distill signal from noise and frame trade-offs that unlock decisions. Strong communication —written, visual, and verbal; you’re a compelling storyteller and facilitator. Bias to action —comfortable with ambiguity, scrappy with tools, fast in iteration, disciplined in rigor. Operational savvy —participant recruiting, screeners, consent, note-taking plans, analysis frameworks, and repositories. Nice-to-Haves Experience in healthcare or other regulated domains; familiarity with home-health workflows is a plus. Comfort reviewing usage analytics or session replays to complement qual insights. Research-ops tooling experience (panels, repositories, tagging frameworks). Light proficiency in quantitative techniques (survey design, basic stats) or notebooks for analysis. Experience collaborating with AI/LLM product teams or writing research-ready prompts. Why Join Apricot At Apricot, we’re on a mission to help nurses spend more time on patients and less on paperwork. We build with users, not just for them. You’ll work closely with clinicians, see your findings translate into shipped improvements, and help set the standard for how healthcare software should feel. We’re a team that values curiosity, candor, and momentum. We debate ideas, test quickly, and iterate together. Every voice matters here—including yours. If you want your research to move the needle for real people, this is your arena. We hire for capability—not tenure. If you can demonstrate the outcomes above, you meet the requirement regardless of years in role. #J-18808-Ljbffr PetsApp

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