Job Description

Triage Registered Nurse RN

Job Category: Nursing

Requisition Number: 7TRIA033430

Location: Altoona, WI 54720, USA

Job Description

Application Deadline: 10/24/2025

Hours: .7 FTE - 28 hours per week

Hours: Monday through Thursday: 1600-2330

Additional $1.50 per hour shift differential for applicable hours

Job Summary: The Registered Nurse in triage is responsible for assessing patient symptoms, determining urgency, and providing appropriate care guidance via phone or in-person. This role involves clinical decision-making to prioritize patient needs, offer health education, and coordinate timely referrals or follow-up with healthcare providers. The triage nurse acts as a critical link between patients and the healthcare team to ensure safe, efficient, and compassionate care.

Essential Job Functions:

• Advocate for patients' rights, preferences, and needs, ensuring that they receive high-quality, compassionate care that is tailored to their individual circumstances
• Project a professional demeanor and appearance while maintaining the confidentiality of the patient, coworkers, and the hospital, as appropriate
• Provide high quality nursing care through patient assessment, diagnosis, outcome identification, planning, implementation and evaluation
• Conduct thorough patient assessments via phone or in-person to assess conditions and prioritize care
• Execute nursing interventions by collaborating with the interdisciplinary team
• Review and act on test results
• Review and manage communications for internal and external customers
• Use clinical judgment and established protocols to triage patients and determine appropriate level of care
• Escalate complex or high-risk cases promptly to the appropriate provider or department
• Assist and perform procedures (I.e. EKGs, dressing changes, injections)
• Provide support to providers during examinations and treatments
• Provide clear and accurate communication to patients on health information, education with discharge and self-care instructions and follow up care
• Assist with urgent patient care situations
• Ensure accurate care, collection, and handling of specimens
• Respond to life-saving situations based on nursing protocols and standards
• Document triage encounters and clinical findings accurately in the electronic health record (EHR)
• Coordinate referrals, follow-up appointments, or emergency care as needed based on patient condition
• Collaborate with physicians, and other healthcare staff to ensure continuity of care
• Respond promptly to patient inquiries, including medication questions, symptom management, and care instructions
• Report all occurrences in a timely manner
• Work independently within scope of practice to achieve clinical outcomes
• Maintain up-to-date knowledge of triage protocols, clinical guidelines, and regulatory standards
• Turnaround patient bays promptly after each visit per infection control standards
• Participate in quality improvement initiatives and staff training related to triage processes
• Ensure infection control protocols and safety standards are followed in all aspects of patient care
• Utilize the organization's secure messaging platform in accordance with departmental protocols, including, but not limited to, receipt and timely responses to communications related to on-call responsibilities
• Perform other duties as assigned

Knowledge, Skills, & Abilities:

• Medical Terminology
• Electronic Medical Records (EMR) systems
• Quality assurance and accreditation standards
• Understanding of HIPAA regulations, patient confidentiality laws and patient rights
• Effective English communication in verbal and written format
• Competent in conscious sedation according to hospital policy
• Quality work including attention to detail and accuracy
• Basic computer proficiency
• Carry out hospital customer service standards
• Prioritize tasks effectively through managing workload based on urgency and importance
• Capacity to work independently and as part of a multidisciplinary team
• Continuously learn and improve through staying up to date on job specific trends, policies, and new technologies
• Successfully demonstrate organization-wide performance review competencies

Qualifications:

• Demonstrates eligibility for employment in the U.S.
• Associate's degree in nursing from an accredited school required
• Current RN license in the state of Wisconsin required
• BLS certification required upon hire
• Must obtain ACLS and PALS certification within six months of hire
• Triage experience required
• Experience in emergency room, urgent care, or ambulatory care setting preferred
• Must possess a cell phone that interfaces with the organization's secure messaging system

Benefits:

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Company paid life insurance
• Free meals
• Free scrubs with laundry service
• PTO
• 401(k) retirement plan with 4% company match
• Tuition reimbursement
• Wellness reimbursement

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Opportunity Employer

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