The Product Support Specialist provides on-site support to Automotive Refinish Territory Managers and Customer Service. This role is responsible for collecting and communicating customer feedback, and ensuring their issues are addressed in an expedient manner. The position requires strong communication skills and the ability to document and present technical results clearly.
Key Responsibilities:
Deliver on-site technical service and support Territory Managers for assigned product lines.
Execute basic technical assignments and troubleshooting tasks under guidance.
Collect, document, and communicate customer feedback to internal teams.
Maintain strong working relationships with multiple internal and external stakeholders.
Provide clear and concise documentation of technical findings and service activities.
Present technical results and updates in writing or orally to TMs, Toll Producers, and internal teams.
Facilitate Root Cause Analysis for products found to be defective.
Adhere to safety, quality, and compliance standards at all times.
Required Qualifications:
Bachelor’s degree in related fields such as communication, marketing, project management, and/or science fields; or an equivalent combination of education and experience
2 or more years of experience in a technical service, field support, or customer-facing role.
Basic understanding of technical service processes and tools.
Strong verbal and written communication skills.
Ability to work effectively in a team environment
Root Cause Analysis skills
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
...About the Job Hello, guys! We are hiring Sprinters / Cargo Van owner-operators for our company VICTORIA LOGISTICS CARRIER. We work within an independent contract agreement and offer very competitive rates. You can always negotiate the rate with our dispatchers as...
Media relations Account ManagerOverviewSunshine Sachs Morgan & Lylis is proud to represent clients across many industries including entertainment, social good, tech and lifestyle and we tell their stories through a variety of mediums. Were proud of each and every campaign...
...Full-Time Biology Instructor Closing Date: 02/17/2026 Definition: The Department of Biology is seeking a talented individual... ...Qualifications: 1. Education - Possess one of the following: Masters degree in any biological science (including but not limited to...
...Job Description Job Description Senior Mechanical Engineer US-MA-Boston Job ID: 2025-3167 Type: Regular Full-Time # of Openings: 1 Category: MEP The LiRo Group Boston MA Overview We have an immediate need for a Senior Mechanical Engineer...
...A data management firm is offering an entry-level position as a Remote Data Entry Assistant in Atlanta, Georgia. This role requires individuals who are detail-oriented and possess strong organizational skills. You will be responsible for entering and verifying data, ensuring...