Job Description
We are seeking a detail-oriented and compassionate Pediatric Dental Financial/Insurance Coordinator to manage financial transactions, insurance claims, and patient billing. This role is critical to ensuring a seamless experience for our patients and their families while maintaining the financial health of our practice.
Key Responsibilities
Insurance Processing: Verify patient insurance coverage, submit claims, and follow up on outstanding claims to ensure timely reimbursement.
Patient Billing: Prepare and send accurate billing statements, explain payment options, and address patient inquiries regarding costs and insurance.
Financial Coordination: Work with families to create affordable payment plans, process payments, and manage accounts receivable.
Treatment Plan Support: Collaborate with clinical staff to provide cost estimates for treatments and communicate financial responsibilities to parents/guardians.
Record Keeping: Maintain accurate and confidential financial and insurance records in compliance with HIPAA and practice policies.
Customer Service: Provide exceptional service to patients and families, addressing financial concerns with empathy and professionalism.
Team Collaboration: Work closely with front office and clinical teams to streamline financial processes and enhance patient experiences.
Reporting: Generate financial reports and assist with budgeting or forecasting as needed.
Qualifications:
Qualifications
Experience: Minimum of 2 years of experience in dental or medical insurance coordination, billing, or financial administration (pediatric dental experience preferred).
Education: High school diploma or equivalent required;
Skills:
Strong knowledge of dental insurance plans, including PPO and Denti-Cal.
Proficiency with dental practice management software Dentrix Ascend and Microsoft Office Suite including Teams.
Excellent communication and interpersonal skills, with a focus on working with families and children.
Detail-oriented with strong organizational and problem-solving abilities.
Ability to handle sensitive financial information with discretion.
Attributes: Team Collaboration, compassionate, patient-focused, and able to thrive in a fast-paced environment with exceptional listening skills.
Additional Information
Benefits
Competitive salary with performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
Retirement plan with employer match.
Opportunities for professional development and growth.
A supportive and collaborative team environment.