Job Description

Loan Officer Assistant

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

n/a - In Office Only

Office Location (if not fully remote): 200 Locust Street, Milford, Ohio 45150

About the Opportunity:

Are you a highly organized, customer-focused individual with experience in mortgage lending? Do you excel at managing a fast-paced pipeline and delivering exceptional support?

We are seeking a proactive and skilled Loan Officer Assistant (LOA) to become the backbone of our successful Loan Officers' business. You will be instrumental in preparing loan files, ensuring compliance, managing communication with clients and partners, and facilitating smooth, timely closings. If you thrive in a dynamic, sales-oriented environment and are ready to make a direct contribution to our growth, this is the perfect role for you!

What You'll Do: Key Responsibilities

As a Loan Officer Assistant, you will manage the administrative and pre-processing functions, allowing the Loan Officer to focus on sales. Your responsibilities include:

• Package Preparation: Collect all necessary documentation and information from customers to build a complete and organized loan package.
• Pre-Qualification: Utilize Automated Underwriting Systems (AUS) to pre-qualify customers quickly and accurately.
• Quality Control: Review loan files for initial completeness and accuracy, proactively following up on missing documents and addressing any initial conditions.
• Vendor Coordination: Coordinate critical steps such as opening escrow accounts, ordering inspections and appraisals, and determining necessary insurance coverage.
• Customer Service Excellence: Serve as a primary point of contact for general inquiries, providing prompt and clear answers regarding mortgage policies and procedures.
• Stay current on market trends, loan products, and industry regulations.

What You'll Bring: Required Qualifications

• 1+ years of related professional experience, with a minimum of 1 year in mortgage lending or related sales experience.
• Demonstrated experience in retail loan origination support.
• Proven ability to work effectively in a fast-paced, high-volume environment.
• Proficiency in utilizing Encompass loan origination software.
• Strong experience managing relationships with internal and external partners (Realtors, Title, etc.).
• Solid knowledge of mortgage lending processes, procedures, and regulations.
• Familiarity with various loan programs, including Conventional, FHA, VA, and USDA.
• A strong understanding of mortgage terminology (escrow, taxes, insurance, closing documents).
• Exceptional organizational skills, attention to detail, and a focus on producing accurate work.

Candidates will have the option of working full-time in the office or adhering to a hybrid model as agreed upon with management.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

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