Live Chat Support Agent Job at ValueAdd Research and Analytics Solutions LLP, Raleigh, NC

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  • ValueAdd Research and Analytics Solutions LLP
  • Raleigh, NC

Job Description

This is a remote position.

Department: Customer Support

Reporting Structure: Customer Support Manager

ValueAdd Research and Analytics Solutions LLP is seeking a dynamic and customer-focused Live Chat Support Agent to join our team in the Outsourcing/Offshoring industry. As a Live Chat Support Agent, you will be responsible for providing real-time support to customers through our online chat platform. If you have excellent communication skills and a passion for helping customers, we want to hear from you!

Location: United States (Remote)

Responsibilities:

  • Respond to customer inquiries and provide solutions in a timely manner
  • Assist customers with product information, account inquiries, and technical issues
  • Troubleshoot and resolve customer complaints or issues
  • Escalate complex issues to the appropriate department for resolution
  • Maintain accurate records of customer interactions

Qualifications:

  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Previous customer service experience is a plus
  • Proficiency in typing and navigating computer systems

If you are a team player with a positive attitude and a willingness to learn, apply now to join our team as a Live Chat Support Agent at ValueAdd Research and Analytics Solutions LLP!


Requirements

  • Excellent written and verbal communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills
  • Previous customer service experience is a plus
  • Proficiency in typing and navigating computer systems


Job Tags

Full time, Remote work,

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