Live Chat Representative Job at TEC Accutite, South San Francisco, CA

dnRlYllrSlYwd2NicXVzczRnUmRDTm9rSGc9PQ==
  • TEC Accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors,

Similar Jobs

American Family Care

Billing Specialist Job at American Family Care

 ...Medical Billing Specialist Benefits: ~401(k) ~401(k) matching ~ Competitive salary ~ Health insurance Key Responsibilities...  .... Maintain knowledge of current CPT, ICD-10, and HCPCS codes, as well as payer policies and reimbursement guidelines. Generate... 

Alex Moss New York

Design Internship Job at Alex Moss New York

 ...Description Company Description Alex Moss New York is a luxury jewelry house based in Manhattan, celebrated for its distinctive designs and exceptional craftsmanship. Known for both fine collections and bespoke custom creations, the brand is committed to delivering... 

American Heart Association

Remote Director, Quality Improvement Programs (San Francisco) Job at American Heart Association

 ...A leading health organization is seeking a Director of Program Implementation to oversee quality improvement initiatives in San Francisco. This role involves managing a team, collaborating with healthcare providers to enhance care quality, and ensuring adherence to treatment... 

Jefferson Industries

Press Maintenance Apprentice - 3rd Shift Job at Jefferson Industries

 ...part of our involvement, Jefferson Industries Corporation offers design and development for press dies and other tools necessary to...  ...Ability to effectively communicate verbally and in writing Apprenticeship program is 2 year program to become technician level... 

Amazon

Compliance Manager, Sanctions Advisory, AWS Compliance & Security Assurance Job at Amazon

 ...company? Do you have the ability to influence and successfully drive compliance programs forward? Do you have an understanding of sanctions...  ...and methods to create scale and efficiency - Experience in AML or Compliance Amazon is an equal opportunity employer and does...