Join Our Team as a Front Desk Agent!
Description
Hampton inn and Suites by the North IAH is looking for people who are passionate about delivering great guest service and enjoy engaging with people. If you have an outgoing personality and previous direct customer service experience submit your resume today!
Position Requirements
Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit and establish payment method.
Previous hotel front desk experience highly preferred.
Previous Hilton Brand experience a plus.
Flexible to work AM and PM shifts, mid-shifts, weekends and holidays
Compute bills, collect payments, and make change for guests.
Answer hotel phone and handle guest requests and inquiries.
Transmit and receive messages, using telephones or PMS system.
Perform bookkeeping activities, such as balancing accounts.
Practice safe work habits and use required safety equipment.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Perform other duties as requested by management.
Experience
High School diploma or equivalent preferred.
Previous customer service experience required or equivalent training.
Dynamic, engaging and passionate personality with the ability to multi-task.
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