Job Description

Job Description

Job Description

Join Delta Dental of Oklahoma, the leading dental benefits provider in the state of Oklahoma.

Looking for someone that wants to make a difference and values working in a Customer Service department with a culture that instills in each employee the feeling of respect, trust, performance, collaboration, responsibility, accountability and commitment.

This position will work 40 hours per week.

Equal Opportunity Employer - Minority/Female/Disability/Veteran

DUTIES:

The Customer Service Department is a team of professionals devoted to improving the experience of various constituents (Individual New Sales, Subscribers/Members, Discount Plan Holders, Providers, Clients, Brokers and internal DDOK staff) in Oklahoma and throughout the Continental United States. The various constituents call to resolve issues concerning their dental benefits, enrollment, and website issues. As such, answering the phone is one of the key components of this department. Employees in the Customer Service Department, as the Operator for the organization, render assistance, answer questions and represent the company as the ‘Face’ of DDOK, specifically as dental benefit experts. Successful team members demonstrate superior customer service skills and are adept at typing, verbal communication, telephone communication, numeric reasoning and computer skills. Reliability is also a key requirement for Customer Service team members.

Great service means managing the relationships, the experience must be more personable and personalized; valuing the customer’s intelligence and reducing the effort that they must make to communicate with you and resolve their issues.

Effort reduction for the customer is the goal. Customer service representatives help customers do this by being good troubleshooters, shielding customers from the complexities on the back-end, and helping them navigate complexities on the front-end. Breaking down and simplifying complexity.

QUALIFICATIONS:

• Customer Service experience required.
• High School graduate or equivalent.
• General office experience using personal computer, telephone and calculator.
• Type 25 WPM or higher on typing test provided by DDOK.
• Score a 70% or higher on Customer Service test provided by DDOK.
• Enjoy talking to people on the phone and building relationships/rapport.

ADDITIONAL QUALIFICATIONS:

• Degree in Business or other degree/certifications or equivalent in experience.
• Dental office experience.
• Insurance experience.

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