Job Description

Role Summary

As a Customer Service Associate at Rocket Mortgage, you will play a vital role in keeping the dream of homeownership alive. You'll provide essential support to mortgage customers through phone interactions, helping them navigate payment options and mortgage information. In our relaxed and casual work environment, you'll collaborate with team members to deliver exceptional service while enjoying competitive compensation and comprehensive benefits.

About the Role

• Answer 40-50 inbound and outbound calls daily using our dialer system

• Assist customers with payment options, escrow items and general mortgage information

• Discuss customer benefits including Paperless, Mobile App, Web and IVR features

• Support customers who are 30 days or less due on their mortgage payment

• Document all customer interactions accurately in our systems

• Participate in our comprehensive 6-week paid virtual training program

• Work within our business hours of Monday-Thursday 7am-8pm, Friday 7am-7pm, and Saturday 8am-12pm

About You

Minimum Qualifications:

• 6 months or more of customer service experience

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment

• Residence within 60 miles of office location

Preferred Qualifications:

• Call center experience

• Familiarity with mortgage industry terminology

• Ability to meet performance metrics

• Strong attention to detail

What You'll Get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks ( .

About Us

Rocket Mortgage® was founded in 1985. Today, we're a Detroit-based, publicly traded company with a mission to Help Everyone Home. At Rocket Mortgage, we believe that home is more than the house you live in. Our wide variety of home loan options, tools and resources empower our clients to achieve their homeownership dreams. We're known as experts in the mortgage industry, but we're also innovators – we strive to create the best experiences for our clients from beginning to end. And we're not your typical employer. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the Company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team at Careers@myrocketcareer.com .

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