Job Description

Job Description

Job Description

Salary: $20-$22 per hour

Customer Service and Technical Support Agent (Powersports)

Location: 12790 International Pkwy, Dallas, TX 75228

Division: Denago Powersports

Reports To: Dealer Support Manager

Employment Type: Full-Time

Overview

Join a dynamic powersports company with a nationwide dealership network. As a Customer Service and Technical Support Agent, you'll be the go-to resource for our dealersoffering expert troubleshooting, warranty coordination, and parts support across our product lineup, including ATVs, dirt bikes, and electric powersports vehicles.

Key Responsibilities:

Customer Service & Technical Support

• Respond promptly to inquiries via phone, email regarding troubleshooting, warranty and parts.
• Resolve dealer complaints with empathy and efficiency, maintaining brand reputation
• and loyalty
• Coordinate warranty claims and service requests through the dealer network.

Technical Assistance

• Provide tier-1 technical support to dealers on powersports vehiclediagnostics and repair procedures.
• Guide dealers through repair documentation, service bulletins, and parts ordering systems.
• Document recurring issues and escalate complex cases to engineering or product teams

Process & Documentation

• Accurately log all support interactions in the CRM system

Dealer Relationship Management

• Act as a liaison between company headquarters and dealerships, ensuring effective communication and prompt resolution of service-related issues.
• Assist with training initiatives for dealer service technicians and front-end staff.

Qualifications:

• Proven customer service experience, ideally in the automotive or powersports sector
• Technical background or hands-on familiarity with motorsports vehicles is required
• Excellent verbal and written communication skills
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Powersports, Automotive, Industrial Machinery industry experience preferred

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