Customer Relationship Management Specialist Job at Contract Professionals, Inc., Grand Rapids, MI

dTlHYVkwTlIzZ1FkcmVndDVRcFZEOWduR0E9PQ==
  • Contract Professionals, Inc.
  • Grand Rapids, MI

Job Description

Account Manager – Manufacturing / Customer Success

Location: Grand Rapids MI 💼 Full-Time | Hybrid Schedule

Salary: Based on Experience

About the Opportunity

Our client is seeking a motivated Account Manager to join our team in a hybrid role that combines relationship management with customer service and sales support. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, and working cross-functionally in a fast-paced manufacturing environment.

Position Overview

This role serves as the primary point of contact for a group of assigned B2B clients. You’ll manage ongoing relationships, identify new opportunities for growth, and ensure day-to-day needs are met with professionalism and urgency. If you enjoy being the go-to person for your customers and taking ownership of the full client experience, this role is for you.

Key Responsibilities

  • Manage assigned customer accounts and maintain strong, trusted relationships
  • Understand client needs and proactively identify opportunities for upselling and cross-selling
  • Provide daily support: order updates, inquiries, and issue resolution
  • Collaborate with internal teams (sales, operations, customer service, finance) to ensure a seamless experience
  • Communicate manufacturing workflows and processes to customers clearly
  • Track and report on key performance metrics related to service and sales
  • Maintain accurate customer records in ERP/CRM systems

Qualifications

✔️ 1+ years of office experience in a customer-facing role preferred

✔️ 2–5 years of experience in account management, sales, or customer service (B2B preferred)

✔️ Experience in a manufacturing setting highly preferred

✔️ Electronics or wire harness industry experience is a strong plus

✔️ Strong decision-making and problem-solving abilities

✔️ Excellent communication and interpersonal skills

✔️ Technical aptitude with a willingness to learn product specs and customer applications

✔️ Proficient with ERP/CRM tools (Salesforce, HubSpot) and Microsoft Office

✔️ Ability to multitask, prioritize, and work independently

If you're passionate about building relationships, solving problems, and supporting manufacturing clients — we’d love to hear from you. Apply now!

Job Tags

Full time, Work at office,

Similar Jobs

PacifiCorp

Apprentice Qualified Meterman 1st Year - (Local 659) - Medford, Oregon - #113712 Job at PacifiCorp

Apprentice Qualified Meterman 1st Year - (Local 659) - Medford, Oregon - #113712 Date: Jun 4, 2025 Location: Medford, Oregon, OR, US, 97501 Company: PacifiCorp POWER YOUR GREATNESS! PacifiCorp is seeking customer-centric candidates to grow...

Bozzuto's Inc

Sous Chef Job at Bozzuto's Inc

 ...Position Overview: As a Sous Chef you are responsible for overseeing all aspects of the kitchen operations including but not limited to menu planning, food preparation, cooking and supervision of staff in the absence of the Executive Chef. You are responsible for ensuring... 

The Morning Star Trucking

NO CDL Required- Train to be a Class A Truck Driver Job Job at The Morning Star Trucking

NO CDL Required- Train to be a Class A Truck Driver JobThe Morning Star Trucking Company provides transportation services for bulk tomato, freight and transplanting operations throughout the Central Valley of California, primarily during the summer months. Morning Star... 

New York Life

Insurance Agent - No Experience Required Job at New York Life

 ...Description Salary plus commission. Over 100 open positions.Work fully remote from home.Full training and assistance with licensing.Daily warm...  ...Comprehensive benefits package includes 100% paid health insurance and 401K with matching. Donot use this. Demo purpose only... 

ESI

Band Director Job at ESI

 ...and technology needs for event Oversee Fall Band Concert & Homecoming Pep Rally (in collaboration with HS Administration), HS Christmas Concert (in collaboration with MS/HS Choir & Theatre Director and HS Art Teacher), MS Christmas Concert (in collaboration with MS/...