Account Manager – Manufacturing / Customer Success
Location: Grand Rapids MI 💼 Full-Time | Hybrid Schedule
Salary: Based on Experience
About the Opportunity
Our client is seeking a motivated Account Manager to join our team in a hybrid role that combines relationship management with customer service and sales support. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, and working cross-functionally in a fast-paced manufacturing environment.
Position Overview
This role serves as the primary point of contact for a group of assigned B2B clients. You’ll manage ongoing relationships, identify new opportunities for growth, and ensure day-to-day needs are met with professionalism and urgency. If you enjoy being the go-to person for your customers and taking ownership of the full client experience, this role is for you.
Key Responsibilities
Qualifications
✔️ 1+ years of office experience in a customer-facing role preferred
✔️ 2–5 years of experience in account management, sales, or customer service (B2B preferred)
✔️ Experience in a manufacturing setting highly preferred
✔️ Electronics or wire harness industry experience is a strong plus
✔️ Strong decision-making and problem-solving abilities
✔️ Excellent communication and interpersonal skills
✔️ Technical aptitude with a willingness to learn product specs and customer applications
✔️ Proficient with ERP/CRM tools (Salesforce, HubSpot) and Microsoft Office
✔️ Ability to multitask, prioritize, and work independently
If you're passionate about building relationships, solving problems, and supporting manufacturing clients — we’d love to hear from you. Apply now!
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