Customer Relationship Management Specialist Job at Contract Professionals, Inc., Grand Rapids, MI

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  • Contract Professionals, Inc.
  • Grand Rapids, MI

Job Description

Account Manager – Manufacturing / Customer Success

Location: Grand Rapids MI 💼 Full-Time | Hybrid Schedule

Salary: Based on Experience

About the Opportunity

Our client is seeking a motivated Account Manager to join our team in a hybrid role that combines relationship management with customer service and sales support. This is an excellent opportunity for someone who enjoys building client relationships, solving problems, and working cross-functionally in a fast-paced manufacturing environment.

Position Overview

This role serves as the primary point of contact for a group of assigned B2B clients. You’ll manage ongoing relationships, identify new opportunities for growth, and ensure day-to-day needs are met with professionalism and urgency. If you enjoy being the go-to person for your customers and taking ownership of the full client experience, this role is for you.

Key Responsibilities

  • Manage assigned customer accounts and maintain strong, trusted relationships
  • Understand client needs and proactively identify opportunities for upselling and cross-selling
  • Provide daily support: order updates, inquiries, and issue resolution
  • Collaborate with internal teams (sales, operations, customer service, finance) to ensure a seamless experience
  • Communicate manufacturing workflows and processes to customers clearly
  • Track and report on key performance metrics related to service and sales
  • Maintain accurate customer records in ERP/CRM systems

Qualifications

✔️ 1+ years of office experience in a customer-facing role preferred

✔️ 2–5 years of experience in account management, sales, or customer service (B2B preferred)

✔️ Experience in a manufacturing setting highly preferred

✔️ Electronics or wire harness industry experience is a strong plus

✔️ Strong decision-making and problem-solving abilities

✔️ Excellent communication and interpersonal skills

✔️ Technical aptitude with a willingness to learn product specs and customer applications

✔️ Proficient with ERP/CRM tools (Salesforce, HubSpot) and Microsoft Office

✔️ Ability to multitask, prioritize, and work independently

If you're passionate about building relationships, solving problems, and supporting manufacturing clients — we’d love to hear from you. Apply now!

Job Tags

Full time, Work at office,

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