Job Description

Associate Customer Care Representative

Location: Fairport, NY (Rochester Regional Office, 370 Woodcliff Dr. Fairport, NY 14450)

Join Amica Insurance, where your future is our business. It is an inclusive and supportive environment focused on creating a workplace that works for all.

Job Overview

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Salary and Work Schedule

Starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $64,218 annually ($32.93/hr).

40 hour work week, Monday through Friday, core hours 8:00 AM to 5:00 PM, includes a few holidays and Saturdays annually.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation at least 13 vacation days in first 12 months, accruing monthly
• Holidays 14 paid holidays observed
• Sick time 6 days at hire, 6 additional days at 90 days of employment
• Generous 401(k) with company match and immediate vesting, plus 3% non-elective employer contribution
• Annual Success Sharing Plan paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student loan repayment and tuition reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

Qualifications

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain the license (comprehensive training provided)

Amica conducts background checks including a review of criminal, educational, employment and social media histories. If the role involves use of a company vehicle, a motor vehicle or driving history report will be included. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees and customers personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees or customers physical, mental or financial well?being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is Americas oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers Compensation Act.

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